A. In addition to the gorgeous views, fresh air, lively music, assortment of beer, wine, champagne, soft drinks and snacks, we also include Covid certified ground transportation to & from the boat, and to & from your accommodations (both typically take about 5 – 7 minutes).

A. For INCOMING Flights (“Arrivals”) IF you are purchasing the optional Fast Track (see FAQ Fast Track for more information)  you should be able to arrive at the Ferry within one hour of landing.   If you DON’T purchase the optional Fast Track allow two hours to go through the Immigration line, retrieve baggage, and clear the Customs line.  Sandals Guests should report (time permitting) to the Sandals Lounge to “freshen up” and obtain luggage tags from the Lounge Hosts.   You should then immediately proceed to the Southern Taxi Stand right next to the Sandals Lounge.  Non-Sandals Guests should proceed out of the only exit after Customs and the Southern Taxi stand is immediately in front of those doors.   They will have your names and bring you to the Ferry. The ride is a short five minutes to the boat and if you arrive early we’ll greet you with a cold beer, a glass of wine or champagne or your choice of soft drinks and you can relax on the boat until all guests have arrived.

For departing flights, when you’re traveling from your resort or accommodations to Hewanorra Airport pick a time that’s approximately four hours before your departure.   Fast Track Airport Expediting is also available as an option.

A. If your flight arrives more than two hours prior to the scheduled ferry departure, you can ask the taxi company to bring you to Island Breeze – a delightful oceanfront restaurant with outdoor seating that has good local food and drinks at very reasonable prices.    The taxi can also be scheduled to pick you up and bring you to the ferry at the proper time.   PLEASE NOTE that if you choose to do this we ask that you let us know and receive confirmation from us so that we can plan accordingly.   If you’re arriving early but less than two hours prior to our scheduled departure you can come to the boat and enjoy the crew and refreshments prior to departure.

A. We try to leave enough “buffer time” so that the occasional short delays are accounted for. You may choose to purchase our insurance for a refund of your fares when missing the Ferry due to flight delays.

A. The “Fast Track” rep meets you between the plane and the terminal (they’ll be holding a dry erase board with your name on it) and escorts you to the front of the Covid tent line, the front of the Immigrations line, to the baggage area, and then to the front of the Customs line – greatly reducing your time in the airport. This service costs $50 usd. If your flight is scheduled to arrive less than one hour before our scheduled departure you should absolutely purchase Fast Track.   Even with more time between your flight’s schedule time of arrival and the Ferry, Fast Track is an amazing time saving option that allows your vacation to start quickly & pleasurably.     Fast Track Satisfaction Guarantee:  In the event that all prior flights have cleared, and you’re seated towards the front of your plane, and you only bypass a few people on short lines – let us know and we’ll reimburse a portion of the fee.  We offer Fast Track for everyone’s benefit, and you’d rather have it and not need it then need it and not have it!

A. Yes – if your flight is scheduled to land an hour later (or take off an hour earlier) than previously booked guests, we may require this additional add-on to keep the boat on schedule.

A. Absolutely. The quicker you get to the boat , the sooner your vacation begins!

A. Our boat was specially selected to provide the most comfortable ride possible, however we do travel on the Caribbean Sea (which is technically part of the Atlantic Ocean) so there can be choppiness (front to back) but the design of the catamaran hull reduces the side to side motion that generally creates nausea. For people with mild issues, perhaps a half a Dramamine® would be appropriate, but be careful when mixing with alcohol. For people with high sensitivity we would recommend seeking other options. Note that the alternative ground transportation is a long and winding road, and the boat may be the better alternative at your own discretion.

A. Our staff ALWAYS greatly appreciates financial recognition for their outstanding service, however, the fare is all inclusive, and tips are 100% voluntary and never “expected” or implied. Note that the taxi drivers are independent from our staff and are compensated by us, but they too always appreciate recognition for a job well done. It’s our pleasure to serve you.

All tickets are non-refundable, not transferable. If you purchase our Insurance, in the event your flight is delayed or you miss a connection causing you to miss the ferry, you will receive a full refund of the ferry fares OR you can transfer your reservation to a different date. Also, when our insurance is purchased, the Cancellation Notice requirement drops from 10 days to 4 days (the 10% cancellation penalty still applies, 90% is refunded).